Information we may collect

We may collect the following types of personal information:

• Full name, address, date of birth, and contact details

• Health and medical information

• NDIS number and plan details

• Service preferences and goals

How we collect this
We collect information through:

• Our intake forms or referral process

• Communication via phone, email, or in person

• Our website forms and contact page

• Third parties, such as support coordinators or allied health professionals (with your consent)

Why we collect this information
We collect your information to:

• Provide personalised therapy and support services

• Communicate with you about appointments and services

• Meet our obligations under the NDIS legislation

• Improve our website and client experience

• Comply with legal or regulatory requirements

Disclosure of personal information
Once we have your consent, we may share your personal information with:

• NDIS and related government agencies (as required)

• Allied health professionals and support coordinators

• IT providers or administrative staff involved in service delivery

• Legal or regulatory authorities where required by law

We do not sell or rent your information to third parties.

Data and security
We take your privacy seriously therefore we have reasonable steps in place to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Accessing and updating your information
You have the right to request access to or correction of your personal information. To do so, please contact us using the details below.

Maintaining your personal information
It is important that your personal information is up to date and accurate. We will take reasonable steps to ensure that your information is correct. If your circumstances or information changes, please contact us when feasible so we can update our records.

Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact us
If you have any questions about this Privacy Policy, or wish to make a complaint, please contact us:

At Home Therapy Network
Email: admin@athometherapynetwork.com
Phone: 0412 816 032